Yes, you can pay your Samba fees via an invoice but only if you’re making an annual payment, not monthly.
The price of each plan, and all associated features of that plan, is based on the maximum number of contacts allowed within your database.
When you exceed the number of contacts in your database, you will see a warning in your dashboard alerting you to that fact. Unless you increase your plan, and by extension your contact limit, Samba will not be able work with any new contacts above that limit.
Payments will continue to be charged on the same day of the month as your initial payment was processed.
You will receive two reminder emails notifying you of a failed payment. After the second of these two emails are sent, you will have 3 days to make a payment. If we do not receive a payment, your Samba account, and all of its features, will be suspended.
If you wish to move to a lower subscription plan, you’ll need to contact our sales department at email@example.com and let them know. If you wish to increase your plan, simply navigate to your payment plan settings under Settings > Payment Plans and select the “Increase Your Plan” option and click “Purchase” to confirm. Please note, you’ll be charged a prorated amount and the account change will go into effect within one business day.
There are no fees associated with cancelling your Samba subscription. If you wish to cancel your subscription, please contact our team at firstname.lastname@example.org.